Cards
You can use Visa and Mastercard if card payments are enabled for your account. Your bank may require additional confirmation or decline the payment.
Deposits and Withdrawals at Fugu Casino
Your balance. Your payments.
Manage deposits and withdrawals through your Fugu account. Choose your payment method and amount. The applicable limits, fees and currencies depend on your payment method and account.
Our payment methods
We offer card payments, e-wallets and cryptocurrencies. Which methods you can use depends on factors including your country and account currency. A method available for deposits is not necessarily available for withdrawals.
E-wallets
With a wallet such as Skrill or Neteller, you pay through your own wallet account.
Your payment method must be in your name. As a rule, you must withdraw to the same card or wallet you used to deposit. If that is no longer possible, contact our support team to arrange an alternative.
Deposits in EUR
Depending on your account, you can use the following methods for deposits in EUR. The amounts apply per deposit and do not override any personal deposit limit you have set. Available methods may differ for other account currencies and countries.
| Method | Minimum deposit | Maximum per deposit |
|---|---|---|
 Paysafecard | 10 € | 10 000 € |
| Skrill | 10 € | 10 000 € |
| Neteller | 10 € | 10 000 € |
 Bybit | 10 € | 12 000 € |
 Cryptocurrencies | 10 € | No fixed maximum |
These deposit limits do not automatically apply to withdrawals. For cryptocurrency payments, the recipient address and network must match the cryptocurrency you have selected. Funds sent through the wrong network may be lost.
How to make a deposit
Sign in to your Fugu account to deposit. If you do not have an account yet, see Login and Registration for help.
Choose a payment method
Select your preferred method in the deposit section of your account.
Enter an amount
Enter the amount you want to deposit. Minimum and maximum amounts and any fees depend on the method.
Confirm the payment
Depending on the method, you may also need to confirm the payment with your bank or wallet provider.
An interrupted confirmation does not always mean your account has been charged. If money has been debited but your casino balance has not been credited, the payment receipt and transaction number will help us investigate. Making another deposit will not resolve the missing credit.
Withdraw your winnings
Request a withdrawal in the withdrawal section of your account. Choose the amount and a payment method in your own name. You need a complete profile, a verified email address and up-to-date payment details. You must also verify your mobile phone number before accessing withdrawals.
Payment details
The account holder and payment recipient must be the same person.
Verification
Outstanding verification documents may delay approval.
Bonus funds
Unmet bonus requirements and active free spins may prevent a withdrawal.
Limits
Separate amount limits apply to your payment method and account.
A withdrawal request that has not yet been passed to the payment provider may be cancelled by further bets if your remaining balance is insufficient to cover them. Withdrawals already forwarded to the provider are not affected.
Withdrawal limits
The following base daily limits apply to fiat withdrawals. The cryptocurrency limit applies per month and is calculated in dollars.
| Status | Fiat: base limit per day | Crypto: base limit per month |
|---|---|---|
Standard | 4 000 € | 1 000 000 $ |
 Regular | 4 000 € | 1 000 000 $ |
 Captain | 10 000 € | 1 000 000 $ |
 Legend | No fixed daily base limit | No fixed monthly base limit |
For fiat withdrawals, the standard monthly base limit is 125 000 €, unless agreed otherwise. Your payment method may have lower limits. In that case, we may pay larger amounts in instalments.
Dynamic limits are calculated separately for 24 hours, 7 days and 30 days. For each period, the higher of your applicable base limit and three times the amount you deposited during that period applies. Your requested amount, together with withdrawals already made, must not exceed any of these limits.
How long does a withdrawal take?
We generally process withdrawal requests within 24 hours, excluding any additional checks. The payment provider then needs time to process the transfer. This means the money may not reach your bank account or wallet within 24 hours.
Our review
We check the request and any outstanding requirements.
Transfer
Once approved, the payment instruction is sent to the payment provider.
Funds credited
The bank or wallet provider credits the amount to your account.
For withdrawals over 1 250 €, we may review gaming transactions for up to an additional 48 hours. This is a separate check from identity verification. Bank processing times, weekends and public holidays may also affect when the funds arrive. Our support team can check whether the request is still with us or has already been forwarded.
Verification and documents
For verification, we may request a passport or identity card, proof of address and supporting documents for your payment method. We may verify your identity regardless of how much you have deposited or withdrawn.
| Trigger | Possible requirement |
|---|---|
Withdrawal of 1 250 € or more | Proof of identity; if you deposited by card, additional card documentation |
Total deposits over 2 000 € | Identity verification |
Total deposits over 10 000 € | Proof of source of funds |
All information must be complete, up to date and clearly legible. On card documentation, the first six and last four digits must remain visible. Cover the remaining digits and the CVV/CVC security code on both sides. Do not include passwords or one-time codes in payment documents either.
Submit requested documents within ten days. We normally review them within ten days of receiving everything required, although complex cases may take longer. Withdrawals may be suspended during the review. A verified email address or phone number does not replace proof of identity.
Limits, fees and currencies
Payments in a currency different from your account currency may incur extra charges. Whether you have met the deposit wagering requirement also matters when withdrawing.
Fees
Charges may apply for payment processing or through your payment provider.
Currency conversion
If your account and payment currencies differ, currency conversion charges may apply.
Wagering requirement
In Switzerland, deposits generally carry a 1x wagering requirement. Bets made with bonus funds do not count towards it. Special rules may affect which bets qualify.
If the deposit wagering requirement has not been met, we may hold a withdrawal or deduct a fee of 10 % of the withdrawal amount. Bonus wagering and deposit wagering are separate requirements. You can find the terms of our promotions under Bonuses.
For wagering strategies deemed risk-free, we may apply stricter conditions: up to 3x wagering, a restriction to slots or a fee of up to 25 % of the requested withdrawal amount. This is not a general withdrawal fee.
To withdraw in cryptocurrency, you must first have deposited in cryptocurrency and played and won using those funds. You cannot simply redirect funds deposited by card or e-wallet into a crypto withdrawal.
If a payment does not go through
Deposit declined
The bank or payment provider may have declined the payment. If confirmation is missing or a limit has been exceeded, contact the relevant provider first.
Money debited but balance not credited
The amount, time, payment method and transaction number help us trace the payment. A payment receipt provides additional evidence.
Withdrawal still pending
We can check whether documents are missing, a requirement remains outstanding or the instruction has already reached the payment provider.
You can reach our support team under “Help”. If a payment issue remains unresolved, you can make a complaint. Never disclose card security codes, passwords or one-time codes.
Questions about deposits and withdrawals
Which payment methods can I use?
Available methods depend on your country, account currency and account. Different methods may apply to deposits and withdrawals. Card payments and e-wallets are therefore not available to every account in the same way.
Can I deposit with TWINT, PostFinance or Paysafecard?
Paysafecard is available for EUR deposits from 10 € to 10 000 €, provided the method is enabled for your account. We cannot guarantee general availability of TWINT or PostFinance. The available options depend on your account.
What is the minimum deposit?
For the listed EUR methods, deposits start at 10 €. Different amounts may apply to other account currencies or payment methods. A bonus may require a higher minimum deposit than the payment method itself.
Will my withdrawal arrive within 24 hours?
The 24 hours refers to our processing time without additional checks. Your bank or wallet provider may take longer to credit the funds. Pending verification can also delay a withdrawal.
Do I need to verify my identity to withdraw?
We may request documents before approving a withdrawal. The withdrawal may remain on hold until verification is complete. Proof of identity is required for withdrawals of 1 250 € or more, and additional checks may also be carried out below this amount.
Can I withdraw to a different account?
As a rule, you must use the payment method you deposited with and an account in your own name. If the original method is no longer available, you need to arrange an alternative with us. You cannot simply change the recipient details to withdraw to someone else.
Why can I not withdraw my entire balance?
Part of it may still be tied to bonus conditions. Outstanding wagering requirements, checks or withdrawal limits may also restrict the available amount. Bonus funds and withdrawable funds are not the same thing.
Can I deposit in Swiss francs?
CHF must be available for your account and payment method. An EUR account is held in euros. If your bank account is denominated in CHF, a payment in EUR may involve currency conversion and additional charges.
What information do I need if a payment is missing?
Your username, amount, time, payment method and any transaction number help us trace it. A receipt should show the payment concerned. We do not need your password or your bank's or wallet's access codes.