Contact
Fugu Customer Support can help with questions about your account, bonuses, payments and game rounds.
Live chat and email
Live chat is available around the clock under “Help” in the casino. You can also email us at [email protected].
For account-related enquiries, use the email address you registered with wherever possible. Never share your password or one-time codes.
Information to include in your enquiry
If a payment is missing, the amount, time, payment method and any transaction number will help us trace it. For an interrupted game round, the game name, time and round ID are useful.
You can send the exact wording of an error message or a screenshot. Ask our support team how to securely submit personal documents before sending them.
Complaints and account closure
When making a complaint, tell us which transaction or issue it concerns and what remains unresolved. If the Customer Success Team cannot resolve the case, it will be escalated to casino management.
You can request account closure or self-exclusion through support. If you want to stop because of your gambling behaviour, make this clear in your request. Further help is available from gambling support services.